Feedback.com, an online platform that helps businesses engage with their customers, announced today their new “Feedback Tab” application for Facebook. This new, free application is available for any Facebook page and puts editorial control back in their owners’ hands. The easy-to-use tab interface allows page owners to quickly sort through all of their comments, respond to them accordingly, and showcase testimonials permanently. The Feedback tab also provides a better way to communicate with friends and fans.
The Feedback Tab provides an easy way to keep and use the comments page owners want, unlike feedback posted as Wall messages which quickly disappear. Some of the features available to page owners who use the Feedback Tab include:
•Management. Quickly share good news and “kudos” on the page and manage other types of comments more efficiently. Companies can pick the comments to use as testimonials and retain the ability to hide feedback they don’t want others to see. With the Feedback Tab, comments can be addressed in a more private forum with the opportunity to have a conversation that could turn criticisms into “kudos”.
•Insight and awareness. The Feedback Tab gives page owners a single data collection point that will help provide more accurate insight into friends and fans. When users give feedback, they share with their friends and invite them to do the same.
•Easy Integration. Every response posted on the Feedback Tab is collected and also available on the company’s Feedback.com business web page (which page owners can also manage). These business pages are highly search engine optimized, making it easier for people to find a business when searching with Google, Bing and other leading search engines.
The Feedback Tab integrates seamlessly into any Facebook page. The tab is visible on their Facebook “Wall” and page owners can encourage users to use the tab by reaching out for feedback. The Feedback Tab for Facebook also offers:
•Transparency. People can post comments through your Feedback Tab even if a page owner doesn’t allow comments to be posted on their “Wall”. The user interface is incredibly simple and uncluttered – allowing for easy posting without leaving Facebook. Also, users are not required to “Like” a page to give feedback in this way.
•Incentives to respond. Companies can create custom “Thanks for using Feedback” offers to encourage repeat usage. These can be in the form of charitable donations or offers for products and/or services to drive sales, or increase loyalty.
•Prominence. Ensure that people use your Feedback Tab by making it a visible Tab on your wall and your default landing page.
More information about the Feedback Tab for Facebook can be found by visiting www.feedback.com
About Feedback.com
Feedback.com offers a simple, efficient, and authentic feedback service that transforms the way brands and businesses engage with their customers. By providing an opportunity for high quality customer engagement, Feedback.com gives businesses a fighting chance to protect and manage their reputation amidst the chaos of social media opinion. Feedback.com was founded in 2009 and is an Idealab company.
All trademarks and registed trademarks are the property of their respective owners. ©2010 All rights reserved.
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Source – http://www.prweb.com/releases/2010/09/prweb4443124.htm
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